INDEX
1.- General.
To access your Client Area at ICTEA, visit:
If not yet, set the language to English by selecting from the drop-down menu "Language" (top to the right) this language.
The following page will appear:
ICTEA Home Page
In the upper right corner you will see a drop-down menu (Account). Select 'Login' an in the page that will appear enter in email address box the email you use to register at ICTEA, and in the second box your password, and click on the 'Login' button.
Login page
If you have forgot your password, click on 'Request a Password Reset' and the following page will appear:
Enter in the box the email address where you are receiving the emails from ICTEA, and after clicking on the 'Submit' button you will receive an email with a link to reset your password. Follow the instructions.
Once in your account in the client area you will see the home page as the one shown below. In the upper part of this 'Home Page' you will be warned if there is any unpaid invoices. Besides the top navigation menu,
To the right of 'Account Information' you will see a link (Update Your Details) to keep the account data up-to-date (it is very important to keep updated the email address):
In the lower part of this 'Home Page'you will see a list of the open support tickets (if any) and/or a list of any unpaid invoice (if any). You also will be able to open a new support ticket.
If any system administrator has included any document or file for you to dowload, you will see them at the bottom of this home page (Attached files). Click on the name of any to download it.
If in this 'Home Page' we click on 'Update Your Details' a page appears showing the current details, and we enter the new one and click on 'Save Changes' to keep the details updated.
Once again, we emphasize the importance of keeping the email address updated (pointed by the arrow), since it is the medium that we normally use to communicate with you.
In this page 'My Details' we see a sub-menu in the top: Contacts/Sub-Accounts, Change Password and Security Settings.
We see also the option, at the bottom, to opt-out from our newletters.
If in this page of 'My Details' we click on 'Contacts/Sub-Accounts' a page appears:
In the uppert part a drop-down menu allows us to selects the contact we want to See/Edit, or create a new one assigning if the new contact is allowed to log in the account, as well as the emails to receive (Billing, Technical, etc.). For instance, we can create a contact to receive only the invoices.
3.1.1 - Default Billing Contact.
We want to create a contact receiving only those mails having to do with billing, so as indicated above we create a contact and in "Email preferences" we mark the box "Invoice Emails", meaning this contact is receiving those emails having to do with billing.
Now we go to the page "My Details", and in the drop-down "Default Billing Contact" this new contact should appear. We select it and click on the button "Save changes".
3.1.2 - Sub-contact with all of the privileges.
If you want to create a subcontact having all of the privileges as you, go to the page 'My Details' and click on the link 'Contacts/Sub-Accounts' a new page appears and on it mark the box 'Activate Sub-Account' allowing him to access the account using the email address defined for this sub-account and the account password. Also set the password for this sub-account (see below).
Other options in the upper sub-menu, on the page 'My Details', are:
Now, let's see the options in the top navigation menu.
If we click on the second item of the top menu (Services), a drop-down menu appears:
If we click on the second item of the top menu (Services), a drop-down menu appears. On this we click on the first link (My Services) and a list of all we have registered appears.
Clicking on the corresponding button 'View Details' we gain access to additional information on the service. Also a top sub-menu appears (see below):
If the service has a password (as in this example, web hosting, we can change the password to log in cPanel). To do so, we go to Services >> My Services, and we click on the button 'View Details' for the service we want to change the password. We will see the information for that product and a submenu, on the top (see 4.1). We click on the link 'Change Password' (see below).
On this page we enter on the first box the wished password and we re-enter it again on the second box. Below an indicator tells the strengh of the password we have entered.
If the service has addons (as in this example, web hosting) then we navigate Services >> My Services, and we click the button 'View Details for the service we want to see/buy addons. A page with a top subme appears (see 4.1). We click on the link 'Addons' and a page as below appears:
On this page we see there are no addons, for this service, purchased yet. To view/buy them we click on the link (Click to view available addons) below. A new page displaying them appears:
For the service (in this example web hosting) we see what can be managed. To manage a service will go to Services >> My Services and will click the button 'View Details' for the desired service. We see information about the desired service and a sub-menu in the top (see 4.1). Click on 'Manage Actions' and a drop-down menu appears, where we see that for this service we can only request cancellation. as seen in the image below:
We click on 'Request Cancellation' and a page appears. The first box is requesting a reason for the cancellation and below, a drop-down menu to pick weather or not we want an immediate cancellation, and finally a box to be marked if we do not want to renew the associated domain.
If we click on the second item of the top menu (Services), a drop-down menu appears, on this menu, the second link 'Order New Services' allows to buy any additional service we need:
If we click on the second item of the top menu (Services), a drop-down menu appears, on this menu, the third link 'View Available Addons', allows to see and buy the addons available for the service we have registered. This is similar to 4.1.2.
If we click on the third item of the top menu (Domains), a drop-down menu appears:
5.1.- My Domains (Domain Management).-
If on the drop-down menu (Domains), we click on the first link (My Domains) we see all registered through ICTEA and their status.
Clicking on the button 'Manage Domain' for the desired domain, a page appears (see below) with information on the domain, and top sub-menu, with links to manage the domain. 
5.1.1.- Nameservers.-
Nameservers are those computers telling on what server the domain is hosted. To read more about nameservers, click HERE.
To manage them, we click on the link 'Nameservers' in the upper sub-menu.
By default, the option 'Use custom nameservers (enter below)' is marked, that is, our nameservers are used and the domain is going to be hosted on an ICTEA's server.
But if your domain is going to be hosted on a server different for the ones belonging to ICTEA, then, with the option 'Use custom nameservers (enter below)' marked, enter in the boxes your DNSs (up to five), in place of ours: ns1.ictea.com y ns2.ictea.com (if you do not know the names of the DNSs, contact your hosting company).
5.1.2.- Manage DNSs Redirect.-
If we want our domain redirecting to an existing website, we should do as follows:
First, we should enter the registrar nameservers, which are those in charge of doing this. To do so, we click the link 'Nameservers' in the upper sub-menu, then, we should mark the option 'Use custom nameservers (enter below)' and we enter the registrar DNSs, as in the image below:
The registrar DNSs to enter in the boxes are: 'dns1.name-services.com, dns2.name-services.com, etc.'. Only the DNS number changes in the name: 1, 2, 3, 4 y 5.
Once our domain is managed by the registrar DNSs, from the top drop-down menu 'Management Tools DNSs', we click on 'Manage DNSs' (see images below):
On this page (showing with only three boxes, but after clicking on 'Save changes' will show more if needed, in the first box (Host Name) we enter www, if we want the redirect happens when writting www.anydomain.com, or beter, we enter '*' (asterisk) to redirect with or without www.
From the drop-down manu (Record Type) we select either 'URL Redirect' or, 'URL Frame'.
What the difference between 'URL Redirect' and 'URL Frame'?
'URL Redirect' is when in the browser's address bar the domain name changes to the redirected domain, that is if we write http://anydomain.com and it changes to http://redirecteddomain.com.
'URL Frame' is when the addres does not change, that is, it stays http://anydomain.com.
In the third box (Address) we enter the address to be redirected, that is, here we will enter http://redirecteddomain.com.
We have pointed out how to redirect to an existing website, but we have also the options to redirect to different record types. This is for advanced users, so, if you need any help to manage your domain, do not hesitate to contact us and will be very pleased to help you. To contact us, click HERE.
5.1.3.- Manage Email Forwards.-
If you want an email account for the domain you have registered redirects to an existing email account, in the top dropdown menu 'Management Tools'. click on the fourth link (Manage Email Forwards). A page as shown below appears.
(IMPORTANT.- The domain should have the registrar DNSs, accordig to 5.1.2.)
On this page and in the first box we enter only the name of the email account (without @ictea.biz), and in the second box the account we want a copy to be sent, as in this example to 'anyaccount@adomain.com'.
Therefore, any email sent to 'info@ictea.biz' will be forwarded to 'anyaccount@adomain.com'.
5.1.4.- Get EPP Code.-
The EPP code or authorization transfer code is a code that will be requested when you wanted to transfer certain types of domains, for example, type .COM domains.
If you click on the last link of the top drop down menu (Management Tools) 'Get the EPP code', the EPP code will be requested and page, like the one shown below, will be displayed confirming that the code has been sent to the email address of the domain owner.
An email is received at the email address for the domain owner, from the address 'dom@ictea.com', with the subject 'Requested authorization key for 'domain name', telling that for security reasons the EPP code is updated periodically (therefore, use it a.s.a.p.) and the EPP code as indicated by the arrow (see image below).
5.1.5.- Contact Information.-
Log in your client area and go to Domains >> My Domains and for the domain you want click the button 'Manage Domain' (see 5.1). A page will be displayed with the domain information and a top sub-menu. Click on the rightmost link (Management Tools) and a drop-down menu appears. Click on the first link (Contact Information) and a page will be displayed showing the information for the Registrant and the Administrative and Tecnical contacts. Use this page to edit anything you need.
5.1.6.- Register Nameservers.-
Log in your client area and go to Domains >> My Domains and for the domain you want click the button 'Manage Domain' (see 5.1). A page will be displayed with the domain information and a top sub-menu. Click on the rightmost link (Management Tools) and a drop-down menu appears. Click on the second link (Register Nameservers) and a page will be displayed allowing to register/edit/delete nameservers for the registered domain (see below).
5.1.7.- Auto-Renew.-
Log in your client area and go to Domains >> My Domains and for the domain you want click the button 'Manage Domain' (see 5.1). A page will be displayed with the domain information and a top sub-menu. Click on the second link (Auto Renew) and a page will be displayed allowing to enable/disable auto renew, that is, allowing ICTEA to send you an email remembering to renew the domain before it expires (see below).
5.1.8.- Register Lock.-
Log in your client area and go to Domains >> My Domains and for the domain you want click the button 'Manage Domain' (see 5.1). A page will be displayed with the domain information and a top sub-menu. Click on the fourth link (Register Lock) and a page will be displayed allowing to enable/disable 'Register Lock' for transfer, that is, allowing/disalowing the domain be locked for any transfer (see below),
It is recommended having the domain Locked for Transfer, to avoid any unwanted transfer.
5.1.9.- Addons.-
Log in your client area and go to Domains >> My Domains and for the domain you want click the button 'Manage Domain' (see 5.1). A page will be displayed with the domain information and a top sub-menu. Click on the fifth link (Addons) and a page will be displayed to see/manage/buy any available addons existing for the domain (see below),
The first (ID Protection) has an anual fee, but in the domain names database (Whois) in spite of showing the real registrant's email address a fictitious one is shown, thus reducing the spam.
The next two are for free, and if any is disabled a link to enable it will be shown.
The second allows to manage DNSs as indicated in 5.1.2.
The third allows to manage email forwarding as indicated in 5.1.3.
5.1.10.- Renew Domains.-
If in the top menu and in the drop-down meno (Domains) click on (Renew Domains), a page is shown with a list of all domains registered, its status and the days until expiration.
To renew any of them, mark the box to the left, and from the drop.down menu to the right, select how many years and click the bottom below 'Buy Now'.
5.1.11.- Register/Transfer a Domain.-
If in the top menu and in the drop-down meno (Domains) you click either on 'Register a New Domain' or on 'Transfer Domains to Us' a page shows allowing either the registration of a new domain or the transfer of a registered one.
Both pages are very similar, simply follow the instructions to register/transfer a domain.
In case of a domain transfer we would like to remember you need to have the EPP code (see 5.1.4) as it will be requested, and also the domain should be unlocked to be transferred (see 5.1).
5.1.12.- WHOIS Lookup.-
Finally, if in the top menu and in the drop-down meno (Domains) you click on (WHOIS Lookup), a page is shown. Enter in the box the wanted domain, and you will see if it is available to be registered and regiter it.
Besides, you can see the pricing for domain registration/transfer/renewal.
Above, we have show you how to manage your domain, but if you need further assistance, do not hesitate to contact us. To contact us, click HERE.
If in the top menu you click on the fourth item (Billing) a drop-down menu appears:
If in the drop-down menu appearing when clicking on 'Billing' you click on the first link (My Invoices) a list of the invoices we have issued to you appears.
You can click on the button 'View Invoice' to see it and then print it, pay for it (if unpaid), etc.
If in the drop-down menu appearing when clicking on 'Billing' you click on the second link (My Quotes) a list of the quotes we have issued to you appears. Clicking on the buttons 'See' or 'Download' you can see/download the corresponding quote.
If in the drop-down menu appearing when clicking on 'Billing' you click on the third option (Add Funds), a page allowing you to add credit to your account appears, and this credit balance will be applied to pay automatically for any new invoicen, without having to worry about them or lose services because lack of payment.
If you have credit, it will be displayed on the homepage, that is, that is, the page you see it when you access your client account.
If in the drop-down menu appearing when clicking on 'Billing' you click on the last option (Mass Payment), a page allows to pay, in only one transaction, for all pending invoices.
If in the top menu you click on the fith item (Support) a drop-down menu appears:
If in the drop-down menu appearing when clicking on 'Support' you click on the first option (My Support Tickets) a page, with a list of all support ticket you have, appears.
Click on the button 'View Ticket' to see any, and do any action as 'Reply' or 'Close Ticket'.
If in the drop-down menu appearing when clicking on 'Support' you click on the second option (Knowledgebase) a page, with a list of the 'Knowledgebase' sections, will appear.
Clicking on any section you will see the themes and sub-sections (if any) composing it. Click on any theme to read it.
If in the drop-down menu appearing when clicking on 'Support' you click on the third option (Downloads) a page, with a list of all the downloads you have at your provision, will appear. On it you will find programs, manuals, and other files you can need. Clicking on any section or file you will be able to download it. An icon to the left is telling the type of file.
If in the drop-down menu appearing when clicking on 'Support' you click on the last option (Network Status) a page, showing the information, in real time, about the servers and any announcement about it maintenance.
If in the drop-down menu appearing when clicking on 'Support' you click on the sixth option (Open Ticket), a page wiil appear, showing the departments you can open a support ticket with.
Clicking on the wanted department, a page will show allowing to send a ticket to that department.
If you are an affiliate of us, then, in the top menu, you will see a seventh item (Affiliates), and clicking on it you will see a page with the real time statistics. Besides, this page also shows information about your referrals (Activation date, Services, etc.)
El último elemento (el que está más a la derecha) del menú superior (¡Bienvenido XXX!) nos muestra un menú desplegable con acciones que podemos realizar en nuestra cuenta:
- El primer enlace de este menú desplegable (Editar datos de la cuenta) nos lleva a la página que se ha descrito en el punto 3 de este tema.
- El siguiente enlace (Contactos/Sub-Cuentas) nos lleva a la página que se ha descrito en el punto 3.1 de este tema.
- El tercer enlace (Añadir fondos) nos lleva a la página que se ha descrito en el punto 6.3 de este tema.
- El quinto enlace (Cambiar la contraseña) nos lleva a la página que se ha descrito en el punto 3.2 de este tema.
Es decir que lo único que nos falta por describir es el cuarto enlace (Correos enviados). Si pulsamos sobre él aparece una lista de todos los correos que le hemos enviado, con su fechas y los asuntos de los correos.
Pulsando el botón 'Ver mensaje' para el que deseamos, nos aparece una ventana con este.
Por último, para abandonar nuestra cuenta pulsaremos el enlace Salir, apareciendo una página que nos confirma esto una vez la operación se ha realizado correctamente.
